As a special service to our customers, we are pleased to offer complimentary greeting cards with your flower order. To include a message with your delivery, simply write your message in the 'Order Special Instructions' box at checkout. We will do our best to accommodate any special requests you may have. Thank you for choosing our online flower shop and we hope you have a wonderful experience with us.

Please note that the flowers in our arrangements may vary slightly from the pictures shown on our website. This is due to the natural variability of flowers and the fact that we use the freshest blooms available to us. We do our best to create arrangements that closely match the photos shown, but in some cases, certain flowers may not be available due to seasonality or other unforeseeable reasons.

• If flowers are arranged in florist's foam, top up with clean water daily, taking care not to overtill.
• If you have received cut flowers, trim stems diagonally about 2 cm from the base prior to placing in clean water. lake special care to remove all leaves that will be underwater, as they contain bacteria that may quickly proliferate and spoil the water.
• Position flowers away from draughts, direct heat and sunlight. Do not place them on heat generating appliances such as TVs and microwave ovens.
• As some flowers will last longer than others, carefully remove spent blooms, especially if other flowers in your display are still alive.

Thank you for considering our products. Unfortunately, due to the nature of our products, we are unable to offer return or refunds. However, if you have any questions or concerns, please don't hesitate to contact us. We'd be happy to help in any way we can. Thank you for your understanding.